To date, Engitech LLC has provided installation and support for many telephony systems. It carries out sales and service of communication solutions based on the 100% principle of customer satisfaction.

15 details that you should know when choosing a telephony system.

1. Capacity

In ATS, bandwidth is divided into two parts: domestic and international lines. Internal line capacity means the number of subscribers providing internal communication within the company; The bandwidth of external lines refers to the number of telephone lines used to establish external connections of enterprises. The first thing you need to do before installing a distribution system is to determine how many internal and external lines you will need. If you have a thriving and growing business; Make sure the capacity can be expanded. In addition to the fact that telephone switches offer the possibility of modular expansion, increasing the capacity of IP-switching systems (IP PBX) is carried out much more flexibly thanks to the possibility of combining systems. For a growing business, it is recommended to choose IP-switching systems.

2. Location.

If your company has several branches, for example, branches, stores, offices in different regions, you can make free calls between these branches. For this, you should give preference to IP-switching systems that provide free calls through an IP-bridge (VoIP).

3. Mobile users.

Sellers on location, technical support personnel and others d. Users of mobile devices can bear high communication costs. Thanks to the basic applications of IP-switches, mobile users can communicate with centers or among themselves for free.

4. ROBOT OPERATOR (IVR-AUTOMATIC REPAIR)

Operator robots that play a pre-recorded greeting message and program menus that callers can select by pressing buttons are an effective way for your company to reach corporate clients. In addition, it provides a more relaxed working environment for your employees, facilitating telephone conversations and communication. Calls that you cannot answer can be recorded as voice messages that can also be sent by e-mail. Thus, you can listen to the message whenever you want.

5.GSM TERMINALS

In addition to landline phones, you can also connect a GSM line to your switching system as an external line. You can use the options and tariffs offered by GSM operators. In addition, switching systems that automatically transfer your calls to the cheapest tariff line (GSM-line, alternative operator, etc.) with the LCR function allow you to save on communication costs.

6.VIDEO CALL

Video calls, which can be made with remote offices, mobile users and external lines with the help of video phones, special devices or soft phones, eliminate the problems associated with distance when communicating and provide personal, honest and transparent communication.

7.CONFERENCE

Thanks to the conference call function offered by your switch system, you can shorten the decision-making process by communicating with many people at the same time. Thus, you will be able to reduce the number, duration and cost of meetings.

8. ВСТРЕЧА/АУДИОЗАПИСЬ

Your conversations can be automatically recorded by your phone system. Thus, customer satisfaction and communication security are ensured. Automatic meetings conducted in this way are especially useful when meeting with clients and business partners in sectors where it is necessary to quickly make decisions.

9.INTEGRATION

The switch system can be integrated with e-mail, CRM systems, call center solutions, video surveillance systems and security alarm systems. For example, you can monitor the security of your workplace from a mobile phone or view chat data in CRM. If you choose switching systems that offer these integrated modes of operation, you will avoid creating a large number of devices at the workplace, save money and increase the overall utility of the systems.

10. SYSTEM INFRASTRUCTURE, CABLE LAYOUT.

The infrastructure of the system plays a decisive role in terms of efficiency, productivity and management. Thanks to IP switches, you can use the existing network infrastructure without the need to lay additional cables.

11. TERMINAL/PERIPHERAL ZONES

Telephone switches; telephone, fax, mobile phone, computer, etc. d. There may be peripheral devices. In this regard, you should pay attention to the fact that peripheral devices support standard functions and protocols. For example, SIP is one of them. With a switch that supports SIP, you can use your mobile phone through an additional number with the help of software installed on your iPhone or Android phone. The compatibility of peripheral devices with these and similar applications allows you to easily take advantage of developing and changing technologies.

12. MANAGEMENT AND ACCOUNTABILITY

Recordings of calls of each subscriber can be stored in your switch system, and reports can be accessed on request. This means that you can analyze business processes thanks to the reporting function that you will receive if you have call recording software installed on your switch. You can control which employee calls which number and for how long, as you wish.

13. SECURITY

Today, the value of all types of information and data is enormous. This especially applies to IP switches, since there is a possibility of hacking the switch over the network. Unfortunately, this issue is not given due attention. Engitech takes various security measures. In addition, when choosing an IP-switch panel, the presence of an encryption function is an important point that should be taken into account to ensure your safety.

14. STATUS INFORMATION, INSTANT MESSAGES

Instant exchange of messages between subscribers eliminates the waiting time associated with correspondence by e-mail. All correspondence is registered and integrated with Switch. You can also check the availability of goods using the «Availability» function; Thus, employees are not exposed to unwanted distractions and distractions during their work. At the same time, since you will show it to other subscribers, you will also prevent any possible communication errors.

15. EXPENSES

When considering the costs, you should pay attention to three points: the cost of the infrastructure, the initial investment costs, the total cost of ownership and operational costs. When choosing a telephone switch, you can stop your choice on the analog system. In this case, your initial investment costs will be low. Although the initial investment costs of an advanced IP-based switching system may seem higher, it will provide significant savings in total costs of ownership and operation thanks to many of the features described above. Advanced functions will significantly increase the efficiency of your staff and customer satisfaction. Another advantage is that IP-switches do not require additional costs for laying cables. Since the switch is office equipment that can be used for a very long time, we recommend taking at least 5–8 years into account when calculating costs.