Engitech LLC has installed and supported many telephony systems to date. 100% provides sales and service of communication solutions with the principle of customer satisfaction.

15 details you should know when choosing a telephony system.

1.Capacity

In PBX systems, capacity is divided into two parts: internal and external lines. Internal line capacity refers to the number of subscribers that provide internal communication within the company; External line capacity refers to the number of telephone lines used to establish external connections of enterprises. The first thing you need to do before installing a switching system is to determine how many internal and external lines will be. If you have a developing and growing business; Make sure that the capacity can be expanded. In addition to telephone switches that offer modular expansion features, increasing capacity in IP switching (IP PBX) systems is much more flexible thanks to the ability to connect systems together. It is recommended to choose IP switching systems for a growing business.

2. Location.

If you have a company with multiple locations – for example, branches, stores, offices in different regions – you can make free calls between these locations. For this, IP switching systems that provide free calls via IP bridging (VoIP) should be preferred.

3.Mobile users.

Field salespeople, maintenance personnel, etc. Mobile users can incur high communication costs. Thanks to the main applications of IP switches, mobile users can talk to centers or among themselves for free.

4. ROBOT OPERATOR (IVR-AUTOMATIC RECEPTION)

Robot operators, which include a pre-recorded greeting message and program menus that callers can select using keystrokes, are an effective way for your company to reach corporate customers. In addition, they provide a quieter work environment for your employees by easing telephone and communication traffic. Calls that you cannot answer can be recorded as voice messages that can also be sent via email. This way, you can listen to the message whenever you want.

5.GSM TERMINALS

In addition to fixed lines, your GSM lines can also be connected to your switchboard system as an external line. You can benefit from the features and tariffs offered by GSM operators. In addition, switching systems that automatically place your calls on the cheapest tariff line (GSM line, alternative operator, etc.) with the LCR feature allow you to save on your communication costs.

6.VIDEO CALL

Video calls, which you can make with remote offices, mobile users, and external lines using video phones, special sets, or software-based phones, eliminate the challenges of distance in communication and allow for face-to-face, honest, and transparent communication.

7.CONFERENCE

With the conferencing feature offered by your switchboard system, you can shorten your decision-making process by talking to multiple people at the same time. This way, you can reduce the number, duration, and cost of meetings.

8. MEETING/AUDIO RECORDING

Your conversations can be automatically recorded by your switchboard system. This ensures customer satisfaction and communication security. Especially in sectors where quick decisions need to be made, automated meetings are useful for meetings with customers and business partners.

9.INTEGRATION

It is possible to integrate your switchboard system with email, CRM systems, call center solutions, camera security systems, and burglar alarm systems. For example, you can monitor your workplace security from your mobile phone or view your chat data in your CRM. Choosing switchboard systems that offer these integrated modes of operation will save you money and increase the overall usefulness of the systems by reducing the number of devices in the workplace.

10.SYSTEM INFRASTRUCTURE, CABLING.

System infrastructure plays a crucial role in efficiency, effectiveness, and management. With IP Switches, you can leverage your existing network infrastructure without the need for additional cabling.

11.TERMINALS / PERIPHERAL AREAS

Telephone switches; can be telephone, fax, mobile phone, computer, etc. Peripheral devices. The point you should pay attention to in this regard is that the peripheral devices support standard features and protocols. For example, SIP is one of them. With a switch that supports SIP, you can use your mobile phone through your additional number with the software you install on your iPhone or Android phone. The compatibility of peripheral devices with these and similar applications allows you to easily benefit from developing and changing technologies.

12. MANAGEMENT AND REPORTING

Each subscriber's call records can be stored in your switchboard system and reports can be obtained on demand. This means that you can analyze business processes thanks to the reporting function that you will get if you have a call recording program in your switchboard system. You can control which employee calls which number and for how long as you want.

13. SAFETY

Nowadays, the value of all kinds of information and data is great. Especially for IP switches, there is a possibility of hacking the switch over the network. Unfortunately, this issue is not given due attention. Engitech company takes various measures regarding security. In addition, when choosing an IP switch panel, the presence of encryption feature is an important point that you should pay attention to for your security.

14. STATUS INFORMATION, INSTANT MESSAGE

Instant messaging between subscribers eliminates the wait time associated with email correspondence. All correspondence is recorded and integrated with the Switch. You can also check availability with the presence feature; This way, employees are not exposed to unwanted interruptions and distractions when they are busy. At the same time, you will also prevent communication errors that may occur, since you will be able to show it to other subscribers.

15. COST

There are three points to consider when it comes to cost: Infrastructure cost, initial investment cost, total ownership and operating cost. When choosing a telephone switch, you can choose an analog system. In this case, your initial investment cost will be lower. Although the initial investment cost of an advanced IP-based switch system may seem higher, it will provide significant savings in total ownership and operating costs with many of the features explained above. The advanced features will significantly increase the efficiency of your employees and customer satisfaction. Another advantage is that IP switches do not incur additional cabling costs. Since a switch is an office equipment that can be used for a very long time, we recommend that you consider at least 5-8 years when making your cost calculations.