Engitech LLC provides installation and support of many telephony systems, sales and service of communication solutions with the principle of 100% customer satisfaction.

15 details you should know when choosing a telephony system:

1.Capacity

In switching systems (PBX), the capacity is divided into two parts: domestic and international lines. Internal line capacity refers to the number of subscribers providing internal communication within the company; External line capacity refers to the number of telephone lines used to establish external connections of enterprises. Before installing a switching system, the first thing you need to do is determine how many internal and external lines you will have. If you have a thriving and growing business; Make sure the capacity is expandable. In addition to telephone switches that offer modular expansion features, increasing capacity in IP PBX systems is much more flexible due to the ability to interconnect systems. It is recommended to choose IP switching systems for a developing business.

2.Location.

If you have a company with more than one location - for example, branches, stores, offices in different regions - you can call between these locations for free. For this, preference should be given to IP switching systems that provide free calls via IP bridge (VoIP).

3.Mobile usage.

Field salesmen, technical service personnel, etc. Mobile users may incur high communication costs. Thanks to the basic applications of IP switches, mobile users can talk to exchanges or between themselves for free.

4.ROBOT OPERATOR (IVR-AUTOMATIC INTERFERENCE)

Robot operators, which include a pre-recorded greeting message and software menus that callers can select using keystrokes, are an effective method for your company's corporate businesses. In addition, it provides a quieter work environment for your employees by streamlining phone and communication traffic. Calls that you cannot answer can be recorded as voice messages that can also be sent via email. So you can listen to the message whenever you want.

5.GSM TERMINALS

In addition to fixed lines, your GSM lines can also be connected to your switching system as an outside line. You can take advantage of the facilities and tariffs provided by GSM operators. In addition, switching systems that automatically place your calls on the cheapest tariff line (GSM line, alternative operator, etc.) with the LCR feature allow you to save on your communication costs.

6.VIDEO CALL

Video calls with remote offices, mobile users, and outside lines using video phones, special kits, or software-based phones eliminate the barriers of distance and allow you to communicate face-to-face, candidly, and transparently.

7.CONFERENCE

With the conferencing feature provided by your switch system, you can shorten your decision-making process by talking to many people at the same time. In this way, you can reduce the number, duration and costs of meetings.

8.INTERVIEW/SOUND RECORDING

Your conversations may be automatically recorded by your switch system. Thus, customer satisfaction and communication security are ensured. Especially in sectors where quick decisions need to be made, automated meetings in this way are useful in meetings with clients and business partners.

9.INTEGRATION

It is possible to integrate your switchboard system with email, CRM systems, call center solutions, camera security systems and burglar alarm systems. For example, you can monitor your workplace security or view your chat data in CRM from your mobile phone. If you choose switch systems that offer these integrated modes of operation, you will not create too many devices in the workplace, save money and increase the overall benefit of the systems.

10.SYSTEM INFRASTRUCTURE, CABLING.

System infrastructure plays an important role in terms of efficiency, effectiveness and management. With IP Switches, you can use the existing network infrastructure without the need to lay additional cables.

11.TERMINALS / PERIPHERAL AREAS

Telephone switches; telephone, fax, mobile phone, computer, etc. There may be peripheral devices. What you should pay attention to in this regard is that the peripherals support standard features and protocols. For example, SIP is one of them. With a SIP-enabled switch, you can use your mobile phone through your extension number with the software you install on your iPhone or Android phone. The compatibility of peripherals with these and similar applications makes it easy to take advantage of evolving and changing technologies.

12.ADMINISTRATION AND REPORTING

Each subscriber's call logs can be stored on your switch system and reports can be obtained on demand. This means that you can analyze business processes thanks to the reporting functionality that you would get if you had call recording software on your switch system. You can control which employee calls which number and for how long.

13.SECURITY

In this day and age, the value of any kind of information and information is huge. Especially for IP switches, there is a possibility that the switch can be hacked over the network. Unfortunately, this issue is not given due attention. Engitech company takes various security measures. In addition, when choosing an IP switchboard, the presence of an encryption feature is an important point that you should consider for your security.

14.STATUS INFORMATION, INSTANT MESSAGE

Instant messaging between subscribers eliminates the waiting time associated with email correspondence. All correspondence is recorded and integrated with the Switch. You can also check availability with the availability feature; Thanks to this, employees are not exposed to unwanted interruptions and distractions when they are busy. At the same time, since you will show it to other subscribers, you will also prevent communication errors that may occur.

15.FINANCE

There are three cost considerations to consider: Infrastructure cost, initial investment cost, total ownership, and operating cost. When choosing a telephone switch, you can choose an analog system. In this case, your initial investment cost will be lower. Although the initial investment cost of an advanced IP-based switching system may seem higher, with many of the features explained above, it will provide significant savings in total ownership and operating costs. Advanced features will significantly increase the efficiency of your employees and customer satisfaction. Another advantage is that IP switches do not incur additional cable costs. Since a switch is office equipment that can be used for a very long time, we recommend that you consider at least 5-8 years in your cost calculations.