Professional IT support services

In the support services offered to our customers, our goal is to detect technical problems that may arise and resolve them at the required service levels. We ensure that our customers effectively benefit from the knowledge and experience of our professional technical staff in matters requiring advanced technical knowledge. The service package we offer for the implementation and operation of Information Technologies, which is very important for companies today.

SLA terms: 0-2 hours response time, 0-24 hours problem resolution time

- Remote assistance

- On-site assistance

- For rational and efficient utilization of companies' hardware infrastructure

- System Analysis Services.

- Consulting

- Configuration support

- Problem solving

- Periodic maintenance

Services can be provided in a variety of options based on budget and customer needs.

- Network Support

- Server Support

- User Support

- System Monitoring

- Network Monitoring

We can categorize network and internet security support.

SERVICE CONTRACT

For companies; The importance of information communication systems and infrastructures is increasing. Even the smallest problem with computer systems or infrastructure causes both lost employee time and commercial losses. In this case, constant support is required to ensure the proper functioning of the system, backup data and solve problems as soon as possible. Thanks to a corporate maintenance agreement, you can save both time and money without having to take your computer to the service center. With on-site maintenance, you will be relieved of the workload. As Engitech LLC, we provide services related to annual maintenance agreement.